OFC Support Contacts
Vanessa responds very quickly pm's sent to her over on the OFC. This is the link to Vanessa's profile page where you can send her a pm: http://clayaiken.com/users/vanessa
Vanessa via email: Removed email link at Vanessa's request as it is apparently just for their internal use - please pm her over on the Fan Club with any questions you may have for her.
NOTE - NEW SUPPORT CONTACT INFO via email received 5/31/12
Thank you for contacting ground(ctrl) Support. We are no longer addressing customer support issues via this email address.
Hours: 9 AM to 5 PM PST Monday through Friday
U.S. Support 1 (877) 463-2875
International Support 1 (916) 443-9205
Edited to add new way to contact grndctrl for support. See above.
Edited to add emailed instructions regarding switch from Java to Adobe Flash (for the 1/22/13 chat), which I presume will be for all future chats too:
Below is the email from OFC regarding the change to the chat room which is no longer using JAVA. So , make sure you have the updated Adobe Flash and if not, download it using the link in the email.
Note, to login or to sign up with Livestream, just click Login right below the chat area below the word "SAY."
Clay's FIFTH live video chat exclusively for Official Fan Club members will be held on Tuesday, January 22nd, at 8:30pm EST. All of the action will happen on the Chat page. We encourage you to visit that page and test out the chat in advance to make sure everything is in working order before January 22nd.
IMPORTANT UPDATE: We are no longer using Parachat due to concerns with Java security. The new chat room uses flash, so just make sure you have the latest version of Adobe Flash Player. The move is an upgrade as well, to make sure we don't have any additional technical difficulties. We have opted for the Livestream chat widget, which is very easy to use. You just log in to your OFC account, go to the Chat page, and you will be prompted to create a nickname (which you can change at any time) after you send your first chat message in the window. If you'd like, you can choose a nickname that is the same as your OFC account display name. You don't need to worry about creating a Livestream account.
As with the previous chats, we'll be collecting questions ahead of time for Clay to answer during the chat. Visit this campaign in the Campaigns section of the site to submit your questions for Clay! You will also be able to ask him questions directly during the actual chat on January 22nd.
You must be an Official Fan Club member to view and participate in the chat. If you're not yet, please join the OFC now!